Session Overview
📅 Session Details
Duration: 08:32 - 13:11 CET
Format: Virtual Training
Platform: Zoom with Miro board collaboration
Focus: Knowledge Economy & Management Fundamentals
👥 Active Participants
Rooven (Facilitator)
Sofia Alex
Rasha Maashouq
Wisdom Atiwoto
Kathy
Nikki
Rose
Bart
Alexander Belin
Joana Oliveira
Reabal Watad
Gloria Heita
Liam
Key Learning Moments
08:51
Discussion on collecting customer information to improve service for both drivers and customers
08:56
Sofia shares insight: Internal feedback in companies is typically only 2-3% and usually problem-focused
09:50
Group reflection on technological advancement and its impact
10:18
Sofia demonstrates AI tool usage with Copilot for research
11:18
Interactive exercise: Participants estimate knowledge percentages (Total: 142.5)
11:25
Revelation: Most valuable knowledge exists "in people's heads" - not shared
Core Insights & Themes
🧠 Tacit vs Explicit Knowledge
- 80/20 rule demonstrated through participant exercise
- Most valuable knowledge remains unshared
- Critical knowledge exists "in people's heads"
- Need for systematic knowledge capture strategies
🌍 Global Workforce Changes
- Retirement ages increasing globally
- Women staying in workforce longer
- Demographic shifts affecting knowledge transfer
- Technology enabling new work patterns
🤖 AI & Technology Integration
- "Garbage in → garbage out" principle for LLMs
- Human oversight essential for AI systems
- Copilot successfully used for research tasks
- Technology advancing rapidly but needs guidance
🏥 Healthcare Applications
- Knowledge economy relevant to health systems
- Building on existing local wisdom
- Systematic sharing of health successes
- Cultural relevance in knowledge strategies
Key Questions & Solutions
"How can we coach knowledge economy to sound friendly for country health systems?"
Solution: "The knowledge economy for health isn't about bringing in foreign concepts - it's about being smarter with the wisdom we already have, sharing our successes more systematically, and ensuring every citizen benefits from our collective health knowledge and experience."
Solution: "The knowledge economy for health isn't about bringing in foreign concepts - it's about being smarter with the wisdom we already have, sharing our successes more systematically, and ensuring every citizen benefits from our collective health knowledge and experience."
"How do I convince my organization that knowledge is more important than tangible resources?"
Solution: Use the 80/20 Tacit to Explicit exercise to demonstrate the knowledge gap, then show practical strategies to capture valuable tacit knowledge for economic growth.
Solution: Use the 80/20 Tacit to Explicit exercise to demonstrate the knowledge gap, then show practical strategies to capture valuable tacit knowledge for economic growth.
Session Statistics
13
Active Participants
4h 39m
Session Duration
142.5
Total Knowledge %
80/20
Tacit/Explicit Ratio
Technical Notes
🔧 Session Management
Platform Issues: Initial Miro board access problems resolved through alternative email invitations
Breaks: Structured breaks at 10:18 CET and 11:40 CET
Tools Used: Zoom for communication, Miro for collaboration, Copilot for AI-assisted research
Reference: ISO 30401 mentioned as knowledge management framework