Meet Jacky Tan Nguyen

Continue building the Mudah story together

1

🧭Who I Am

The Personal Side

Middle child - Never felt special, always worked harder
Noodle & vegetable enthusiast
Durian = my stress therapy
Run for leisure (literally, not fast)
Team 7-hour sleep advocate

The Professional Journey

2005-2013: Engineering Nerd
Chemical engineering degree → Micron (DRAM)
2013-Now: Digital Transformation
Google → Cho Tot → Carousell Group → Mudah
"Tried to be an oil engineer, ended up in memory chips. Then Cho Tot happened, and I've been learning every part of the business ever since."
2

Why This Company, Why Now

1

Marketplace Excellence

Mudah has been the leading marketplace in Malaysian for 17 years

2

Data Goldmines

Untapped insights waiting to transform our business

3

Team Potential

Leaders ready to build something category-defining

4

Market Timing

The perfect moment to leap forward with technology and platform shift

"After 10+ years of learning almost every function, I'm ready to be part of and help write the next chapter of Mudah's story. Together."
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🧠How I Think & Work

Strengths

Quantitative thinking & data analysis
Connecting dots from user research
Turning goals into experiments
Balancing details with big picture

Growth Areas

Long writing sessions drain me
Not conventionally organized
Can tunnel-vision when excited
Need metrics to see importance

My Leadership Profile

DISC in 2023:

CID (The Chancellor)

DISC in 2025:

CSD (The Contemplator)

Clifton Strengths Top 5:

Command
Analytical
Responsibility
Strategic
Activator
4

Working With Me: The Operating Manual

1. Signal Clearly

"Let's greenhouse" = Build on this idea
"Be the bad cop" = Challenge my thinking
"I'm stuck" = I need your expertise

2. Start With Why

Get to the 5th why
Define problems before solutions
Back everything with data or user insights

3. Bring Options

Never just one solution
Show me 3 ways minimum
Include your recommendation

4. Proactive Updates

When you find me = opportunity
When I find you = something's sideways
Create your own dashboard

5. Executive Summary First

Lead with the headline
Written narratives > presentations
Data visualizations > raw numbers

6. My Energy Map

Morning: ☕☕☕ Warming up
Afternoon: 🚀🚀🚀🚀🚀 Peak
Evening: 😴 7-hour sleep club

5

📆My First 60 Days: Learning Fast, Moving Thoughtfully

W1-2

Meet the Humans

1:1s with ELT managers
Skip-levels with stars
Coffee with culture carriers

W5-6

See the Business

Shadow customer visits
Join sales calls
Sit in product reviews
Deep dive on metrics

W7-10

Form Hypotheses

Synthesize learnings
Identify quick wins
Share observations
Unlock obstacles for H2 priorities

My Commitment

80% Listening : 20% Talking

6

Stability in Change

🛡️
Your Role
Secure
🎯
Your Goals
Unchanged
🗓️
Your Roadmap
Continues
👥
Your Team
As is
📊
Your Budget
Committed
🎖️
Your Authority
Respected
"Evolution, not revolution. Change will be collaborative, not directive."
7

🤝What I Expect From You

Be the truth-teller - I don't need consensus, I need reality
Lead with context - Your teams need the 'why' as much as the 'what'
Surface the unseen - Tell me what I'm missing, especially the uncomfortable truths
Think in systems - How does your decision impact others?
Own your narrative - Create dashboards that tell your story
Experiment boldly - Failed experiments teach more than safe bets

The Partnership Promise

You bring problems early, I'll bring resources and support.
You bring data and options, I'll bring quick decisions.
You bring your authentic self, I'll bring mine.

8

Let's Connect

Structured Time

Weekly 1:1s
Your calendar, your agenda
Thursday Office Hours
1-3 PM | No topic needed
Monthly Team Breakfast (or Lunch?)
Rotating groups of 5-6

Open Access

Slack DM Anytime
@jacky - no question too small
Coffee Chat
Book 30 mins on my calendar (via Paula)
"Bat Signal" Policy
Whatsapp or FB messenger for urgent escalations

Before Our First 1:1, Come Prepared With:

🏆

Your Proudest Win
What achievement best represents your team's potential?

🤔

Your Biggest Challenge
What's the one thing that, if solved, changes everything?

💡

Your "What If" Idea
That thing you've been thinking about but haven't pitched

9

Resources & Inspiration

Books That Shaped My Thinking

📚 The End of Average
📚 What's Your Problem?
📚 Decisive
📚 Freakonomics
📚 When Coffee and Kale Compete

Next Steps

📅 This Week

1:1 invites coming
Manager README in your inbox

📝 Within 48 Hours

Summary of this session
60-day plan details

🚀 Ongoing

Weekly 1:1 and updates
Monthly MBR
Quarterly townhall

10

💬Let's Talk

Ask Me Anything

Sample conversation starters:

What's the one thing I should do now?
Biggest failure and what you learned?
How do you balance data with intuition?
What keeps you up at night about this role?
What's your take on [industry trend]?

"The best questions are the ones you're hesitant to ask."

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